Privacy Policy
Effective October 12, 2026
HomeTourist ("we", "us") connects home buyers with local Tourists who tour open houses on their behalf. This policy explains what information we collect in the HomeTourist app, how we use it, and the choices you have.
Information we collect
Account information
Your email address or phone number, and your name if you choose to share it, including when you sign in with Apple or Google. If you use Sign in with Apple and hide your email, we receive a private relay address instead.
If you're a buyer
- Your home search preferences: where you're moving, budget, size, must-haves, dealbreakers, priorities and notes.
- The homes you save and the tours you request, including any notes for your Tourist.
- Reviews you leave for Tourists.
If you're a Tourist
- Your public profile: name, bio, background, tour price, service area and radius, and availability.
- Verification details: phone number, email and identity documents you provide. These are private and never shown to buyers.
- Tour reports you write, including scores, notes and photos you take during tours.
Payment information
Payments and payouts are processed by Stripe. We don't store full card or bank account numbers. Stripe shares limited details with us, such as payment status and the last four digits of a card, so we can show your history and handle refunds.
Approximate location
We store the service area Tourists choose so we can match them with nearby homes. The app does not track your device's location.
How we use your information
- To create and secure your account and sign you in.
- To match buyers with Tourists, send tour requests, and deliver reports.
- To process payments, payouts, cancellations and refunds.
- To send notifications and service emails, such as sign-in codes.
- To verify Tourists, prevent fraud and keep the service safe.
- To provide support and improve the app.
We do not sell your personal information, and we do not use it for third-party advertising.
Who can see your information
- Other users: Buyers can see Tourists' public profiles, ratings and reviews. A Tourist you invite to a tour can see your name, your note and your home preferences so they can tailor the report. Tour reports are visible only to the buyer and the Tourist who wrote them.
- Service providers who run parts of HomeTourist for us, under agreements that limit how they use your data: Supabase (database, file storage and sign-in), Stripe (payments), Resend (email delivery), Cloudflare (website and email routing), and Apple and Google (if you choose to sign in with them).
- Legal reasons: when required by law, or to protect the rights and safety of our users or the public.
How long we keep it
We keep your information while your account is open. If you delete your account, we delete or anonymize your personal information within 30 days, except records we're required to keep, such as payment and tax records, which are retained for as long as the law requires.
Your choices and rights
- You can view and update your profile and preferences in the app at any time.
- You can ask us for a copy of your data, to correct it, or to delete your account by emailing [email protected].
- Depending on where you live, you may have additional rights under local law. We'll honor them.
Security
Data is encrypted in transit, and access is restricted so each user can only see what they're allowed to. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects you.
Children
HomeTourist is intended for adults 18 and older. We don't knowingly collect information from children.
Changes to this policy
If we make material changes, we'll update the date above and let you know in the app or by email.
Contact
Questions about privacy? Email [email protected].