Support

We're here to help.

For buyers

When am I charged?

When you request a tour, you add a payment method and see the price range of the Tourists you invited. You're charged only after your report is delivered, at the price of the Tourist who accepted.

Can I cancel a tour?

Yes. Cancelling is free before a Tourist accepts, and up to 12 hours before the open house starts. If you cancel later than that, you're charged 50% of the tour price, since your Tourist has set that time aside for you.

What if no Tourist accepts?

If nobody accepts before the open house begins, the request expires and you aren't charged.

What if my Tourist doesn't show up?

You're never charged for a tour that didn't happen. Contact us and we'll sort it out.

For Tourists

How do I get paid?

You're paid after you submit your report and the buyer's payment goes through. Payouts are handled by our payment partner, Stripe.

How long do I have to write the report?

Reports are due within 24 hours of finishing the tour.

How does verification work?

Buyers only see verified Tourists. You'll be asked to confirm your identity during sign-up. Your ID and contact details are never shown to buyers.

Your account

How do I delete my account?

Email [email protected] from the address you sign in with and ask us to delete your account. We'll confirm within 30 days. See our Privacy Policy for what we keep and why.